Shipping & Returns
Shipping Policy
Your satisfaction with the shipping process is very important to us, and we prioritize timeliness, transparency, and reliance on trusted carriers.
Shipping Times
Packages typically reach the courier within 3 – 5 business days.
The following delivery time estimates are counted in business days (Monday-Friday), not calendar days.
Once your package has been scanned in by the courier, a shipping confirmation email containing your tracking information will be sent to you. Please be aware that this process may occasionally require an additional business day.
At BC9, we prioritize your satisfaction from the moment you place your order to the timely arrival of your package. Our commitment to a seamless shipping experience involves collaboration with trusted carriers, including USPS, UPS, and GlobalPost. Here’s what you can expect during the shipping process:
Trusted Carriers
Once your order is processed, we entrust your package to reliable carriers such as USPS, UPS, and GlobalPost for delivery. While we closely monitor the shipping process on our end, please note that once the package leaves our warehouse, we have no direct control over its journey.
Tracking Information
To keep you informed and in control, we send you a shipping confirmation email with tracking information once your package is scanned by the courier. This allows you to track the progress of your order in real time.
Monitoring Your Order
We recommend monitoring the USPS, UPS, or GlobalPost websites for updates on your order’s status. These platforms provide real-time tracking information, empowering you to stay updated on the location and expected delivery time of your package.
Customer Support
In the rare instance of a potential issue, such as a lost package or unexpected delay, we advise reaching out to the respective carrier’s customer service. USPS, UPS, and GlobalPost have dedicated support teams ready to assist you. By contacting them directly, you can receive accurate and up-to-date information for a swift resolution.
Our Support Team
Our dedicated support team is also here to assist you throughout the shipping process. If you have any questions or need guidance regarding your shipment, please don’t hesitate to contact us. We are committed to providing you with the support and assistance you need for a smooth and successful research journey.
Choose BC9 for a shipping experience built on transparency, reliability, and peace of mind. We are devoted to serving you and ensuring your research journey is as smooth and successful as possible.
Return Policy
At BC9, we strive to provide the best experience for our customers. Below is our return policy, designed to ensure fairness, transparency, and customer satisfaction.
Returns and Exchanges
We understand that occasionally situations arise where a return or exchange may be necessary. If you receive an incorrect item, we are happy to facilitate an exchange or provide a refund. However, all returns and exchanges are subject to the discretion of BC9.
Refunds
If a refund is deemed necessary, we will initiate the refund process for your transaction or the appropriate amount for the returned items. Please note that refunds will only be issued if the reason provided by the customer is justifiable according to BC9’s Terms and Conditions.
Chargebacks Policy
We take chargebacks seriously. If a customer initiates a chargeback without prior communication with our customer support, serious consequences will follow. This may include a ban from BC9 and other online vendors, as well as the sharing of information with other vendors to protect against scammers.
Customer Policy
BC9 maintains a firm zero-tolerance stance towards scammers and testers. We prioritize the integrity of our business and the satisfaction of our genuine customers.
Return Process
We do not accept any Returns.
Cancellation Policy
If you wish to cancel an order before shipment, please contact us at [email protected]. We will make every effort to accommodate your request. However, once an order has been collected by the courier, interception cannot be guaranteed. In such cases, a 15% restocking fee may apply, and return shipping costs will be the responsibility of the buyer.
Damaged or Unsatisfactory Items
While we take every precaution to ensure secure packaging and safe delivery, if items are received damaged or in an unsatisfactory condition, please notify us immediately. We will work with you to address the issue promptly.
Missing Items
If you discover a product missing from your order, please contact us with the necessary details. Upon verification, we will promptly dispatch the missing item to you.
Documentation and Fraud Prevention
To maintain transparency and prevent fraudulent claims, we meticulously document, weigh, and photograph all orders before shipping.
At BC9, your satisfaction is our top priority. Our dedicated support team is always available to assist you with any return-related inquiries. Feel free to reach out to us at [email protected]. We are firmly committed to resolving concerns promptly and ensuring your complete satisfaction.
Bulk or Special Orders
For bulk or special orders, please reach out to us directly. Our dedicated customer service team is here to assist you and accommodate any special requests you may have.
Please note that all products available on our site are intended for LABORATORY RESEARCH OR EDUCATIONAL PURPOSES ONLY. Any personal use or human consumption of our products is strictly prohibited. We kindly ask that you carefully review and adhere to our Terms and Conditions for further details.
