Shipping & Returns

Your satisfaction in the shipping process is significant to us: we prioritize timeliness, transparency, and reliance on trusted carriers.

Shipping Times

Packages typically reach the courier within 5 – 12 business days.

  • The following delivery time estimates are counted in business days (Monday-Friday), not calendar days.
  • A shipping confirmation email containing your tracking information will be sent to you after your package has been scanned in by the courier, this can sometimes take an additional business day.

At BC9, we prioritize your satisfaction from the moment you place your order to the timely arrival of your package. Our commitment to a seamless shipping experience involves collaboration with trusted carriers, including USPS, UPS, and Globalpost. Here’s what you can expect during the shipping process:

Trusted Carriers

Once your order is processed, we entrust your package to reliable carriers such as USPS, UPS, and Globalpost for delivery. While we closely monitor the shipping process on our end, please note that once the package leaves our warehouse, we have no direct control over its journey.

Tracking Information

To keep you informed and in control, we send you a shipping confirmation email with tracking information once your package is scanned by the courier. This allows you to track the progress of your order in real-time.

Monitoring Your Order

We recommend monitoring the USPS, UPS, or Globalpost websites for updates on your order’s status. These platforms provide real-time tracking information, empowering you to stay updated on the location and expected delivery time of your package.

Customer Support

In the rare instance of a potential issue, such as a lost package or unexpected delay, we advise reaching out to the respective carrier’s customer service. USPS, UPS, and Globalpost have dedicated support teams ready to assist you. By contacting them directly, you can receive accurate and up-to-date information for a swift resolution.

Our Support Team

Our dedicated support team is also here to assist you throughout the shipping process. If you have any questions or need guidance regarding your shipment, please don’t hesitate to contact us. We are committed to providing you with the support and assistance you need for a smooth and successful research journey.

Choose BC9 for a shipping experience built on transparency, reliability, and your peace of mind. We are devoted to serving you and ensuring your research journey is as smooth and successful as possible.

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